KNOWLEDGE_BASE

Account

Use our lost password form to have your password reset and emailed to you.

To use the form, navigate to the login page, then click the 'Lost password?' link.

You can enter your account username, primary email address or any of your registered domain names.

You will receive an email containing a link to click. Once the link is clicked, your password will be reset and emailed to you.

If your primary email is not valid or non functional, please submit a contact form from our Contact Us page and give your account username, your account's secret answer and the valid email address you want set in your account.

Affiliate

Login to your account.
In the 'Help & Info' section of the member menu, click the 'Affiliate Info' link.
Read and agree to the Terms to be an affiliate.

Once you have completed the affiliate signup, your affiliate account will be pending until one of our staff members approves it.

You can check the status at any time by clicking that same Affiliate Info link. You will find your link and our available banners there as well.

Billing

Login to your account.
Click on the 'View/Pay Invoices' link on the member menu.
Click the 'Pay Now' link next to the invoice you wish to pay.
On the next screen, select your pay type and click the submit button.
Continue with the payment process for your selected pay type.

Domain 4 Sale

Login to your account.
On the member menu, select the Manage Domains link. Click the S icon next to the domain name you wish to sell.
Select the category you wish your domain to be listed in and click the Sell It! button.

Have the domain's new owner create an account here on our site. Then you can push the domain to the new owner's account. You only need to know the username of their account.
(see Domain Management kb article on how to push a domain).

NOTE: Be sure you have collected payment for the domain name before releasing it to it's new owner. Our company cannot interfere in your transaction or retrieve your domain if there is a problem with payment.

Domain Management

To change the nameservers your domain is currently using, login to your account.
Click the Manage Domains link on the member menu.
Click the M icon next to the domain name you wish to change nameservers for.
Click the 'Change Nameservers' link.
Set the drawdown box to 'Custom Nameservers' if you wish to use your hosting provider's nameservers.
Enter the nameservers given for your hosting account into the nameserver spaces provided and click the submit button.

If you wish to use our default nameservers, select Default Nameservers in the drawdown box and click the submit button.

To change the contact information that appears in a whois lookup and is the legal ownership information for a domain name;
Login to your account. Click the Manage Domains link on the member menu.
Click the M icon next to the domain name you wish to update.
Click the Contact Information link.
Edit as per legal ownership of the domain name.

Please note: ICANN reserves the right to disable any domain name with invalid contact information.

To register a new nameserver based off your domain name;
Login to your account.
Click on the Manage Domains link on the member menu.
Click the M icon next to the domain name you want to register nameservers for.
Click the Nameserver Registration link.
Enter the nameserver's full hostname in the Nameserver field and it's IP address in the IP Address field and click the Submit button.

NOTES:

  • If you don't know what this means, you are probably in the wrong place!

  • This does not configure any zone file A records for your nameservers

  • Only nameservers with no domains using them can be deleted

  • This page does not apply to .uk TLDs

Domain Registration

Domains are active immediately, but the nameserver information can take up to 48 hours to propagate to all DNS servers worldwide.

No. Unfortunately, once a domain name is registered, we are unable to get our cost back from the registry or make any changes to the domain name.
Please type carefully when ordering!

Domain Renewal

Login to your account.
Click the Manage Domains link on the member menu.
Click the R icon next to the domain name you want to renew.
You will be taken to your cart, in the cart you can select the number of years you want to add to your domain name. Be sure to click the 'Update Cart' link.

You can go back to the domain manage page and add other renewals to your cart and when you are done pay for them all at one time.

Domain renewal orders are normally completed within 20 minutes.

Domain Transfers

Login to your account, click the Transfer Status link on the member menu.
Enter the domain name you have ordered the transfer for and click the Submit button.

Note: This only shows status of incoming transfers. If you are transferring your domain name away from our company, please check with the registrar where you are transferring to for the status.

Hosting - Linux

Hosting - Windows

Staff

  • 8
    ...

    Bob Nilson

    Project Manager
  • ...

    Nick Larson

    Art Director
  • 3
    ...

    Deon Hubert

    CTO
  • ...

    Ella Wong

    CEO

Customers

  • 2
    ...

    Lara Kunis

    CEO, Loop Inc
    Last seen 03:10 AM
  • new
    ...

    Ernie Kyllonen

    Project Manager,
    SmartBizz PTL
  • ...

    Lisa Stone

    CTO, Keort Inc
    Last seen 13:10 PM
  • 7
    ...

    Deon Portalatin

    CFO, H&D LTD
  • ...

    Irina Savikova

    CEO, Tizda Motors Inc
  • 4
    ...

    Maria Gomez

    Manager, Infomatic Inc
    Last seen 03:10 AM
Bob Nilson 20:15 When could you send me the report ?
Ella Wong 20:15 Its almost done. I will be sending it shortly
Bob Nilson 20:15 Alright. Thanks! :)
Ella Wong 20:16 You are most welcome. Sorry for the delay.
Bob Nilson 20:17 No probs. Just take your time :)
Ella Wong 20:40 Alright. I just emailed it to you.
Bob Nilson 20:17 Great! Thanks. Will check it right away.
Ella Wong 20:40 Please let me know if you have any comment.
Bob Nilson 20:17 Sure. I will check and buzz you if anything needs to be corrected.

General

System

General Settings

  • Enable Notifications
  • Allow Tracking
  • Log Errors
  • Auto Sumbit Issues
  • Enable SMS Alerts

System Settings

  • Security Level
  • Failed Email Attempts
  • Secondary SMTP Port
  • Notify On System Error
  • Notify On SMTP Error